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Dear Customer,
As previously announced, we are working on migrating the services that we are currently hosting in Great Britain to Frankfurt.
APSIS Pro APAC (ANPASIA) is already entirely hosted in Singapore, except for a few servers that are responsible for sending out the compiled emails to your recipients.
The migration will happen in many steps but only two of these migration events will impact you directly:
Migration Event 1:
There will be a delay in email sendings (including transactional emails) as we switchover some of the email sending infrastructure. We will perform this migration outside of business hours to minimize the impact.
Impact for you:
- Outgoing sendings can be delayed up to 3h
- Admin portal, the API and all services will still be available to receive data and manage sendings
- No data will be lost
Migration Event 2:
When we migrate the APSIS Pro EU application, there will be another delay in email sendings for you. We will perform this migration off business hours on a weekend. We are working hard with our hosting partner to minimize this downtime as much as possible, but current estimates indicate it may be up to 24h.
Impact for you:
- Outgoing sendings can be delayed up to 24h
- Admin portal, the API and all services will still be available to receive data and manage sendings
- No data will be lost
APSIS One will not be affected by Step 2.
We will announce the dates for these events in a separate communication at least four weeks in advance of the actual events. Event 2 will be planned no earlier than mid June.
If you have any questions, please feel free to contact our support